Your Common Questions

All You Need to Know

How long does your repair service take?

We aim to get all common repairs done within 7 days. During busy times this may take a little longer, also trickier jobs or anything requiring paint work or glue could also take a little longer. But as a general guide, set ups are typically ready within a week.

Which payment methods do you accept?

We accept payments via PayPal, invoice link will be emailed soon as the repair is complete. We appreciate payment to be made upon receiving the request to ensure a swift turnaround. NB. The name on the invoice will show our parent company SurreyGuitarRepair.

Do I need to book an appointment to collect my guitar once it has been repaired?

Yes, please book an appointment prior to collecting your guitar. This can be arranged after full payment has been received.

What if I'm not happy with the repair?

Essex Guitar Repair will always perform each repair to the highest possible standard and we recommend that a full inspection of work carried out to your instrument is done by you before leaving the premises - providing the customer can meet within the designated workshop opening times as stated on the home page. We also understand that when working with guitars it can take a little time for some adjustments to ‘settle’ ie, truss rods, set ups etc. Therefore, a 30 day tweak service* is available to every customer which will allow you to bring your instrument back to the same workshop (only) for adjustments - free of charge - but we will only tweak that instrument that has been repaired by us and only if there is an issue surrounding that particular repair job.

*28 day tweak service is only offered free of charge to customers providing no other repairs or adjustments have been made to the repair in question by anyone other than Essex Guitar Repair. If the instrument has been tampered with before it’s return to us, we are legally not obliged to perform any touch ups free of charge, therefore an invoice for additional work carried out will apply. Please note that this does not infringe on your consumer rights as we always recommend the customer visits the workshop if they are not 100% satisfied and that we also recommend before paying for the service that you are completely happy with the repair.

Our guarantee

We do not offer any refunds on services which have been carried out by Essex Guitar Repair. Customers are given the opportunity to inspect their instruments before a leaving the workshops and the 30 day tweaking service is then offered. Essex Guitar Repair will always perform the necessary work to ensure you are completely happy with the repair.

Essex Guitar Repair cannot accept any responsibility for further damage made to your instrument If you fail to provide an adequate bag/case for it’s storage. Of course we will take extreme care not to damage the instrument but it would be a lot safer for both parties if it can be protected.